Getting Teamviewer for SupportIn some circumstances a Support team member needs to access your PC or Mac to solve a 'local' problem. In this scenario you may be requested by a Customer Support team member to use our Remote Support app.
Remote Support requires you to download and load a 'run once' app, which allows a team member to access your PC or Mac to carry out any actions needed to solve your problem.
Remote Support cannot be requested by you, it is only used upon request by a Customer Support team member.
Step 1 - Go to screenshare.net.au.
Step 2 - Click on the blue button that says Connect Now.
Step 3 - Read the Terms and Conditions and then tick the box that says “I agree to the terms and conditions” then Submit.
Step 4 - Once you press submit give it a moment and you should see the file start downloading. Depending on your browser you should see this happening in different places of the screen.
Step 5 - When it finishes downloading, double click on the file to open up Teamviewer.
Step 6 - Provide the ID and Password to one of our Support Technicians for them to remote into your device.