Getting Teamviewer for Support
In some circumstances a Support team member needs to access your PC or Mac to solve a 'local' problem. In this scenario you may be requested by a Customer Support team member to use our Remote Support app. This is not compulsory, but if there is an issue on your computer that is preventing you from from connecting to our services then we will not be able to assist you further until it is fixed. You are able to remove the app once we have finished troubleshooting.
Remote Support requires you to download and load a 'run once' app, which allows a team member to access your PC or Mac to carry out any actions needed to solve your problem.
Remote Support cannot be requested by you, it is only used upon request by a Customer Support team member.
Step 1 - Go to screenshare.net.au.
Step 2 - Click on the blue button that says Connect Now.
Step 3 - Read the Terms and Conditions, tick the box that says “I agree to the terms and conditions”, then Submit.
Step 4 - Once you press submit, give it a moment and you should see the file start downloading.
Step 5 - When it finishes downloading, double click on the file to open up Teamviewer.
Step 6 - Provide the ID and Password to our Support Technicians for them to remote into your device.