24 hr Australian Support


How to backup your files/website/email with cPanel Backup Wizard

First, log in to cPanel (click here for a guide) and click on the Backup Wizard tool

6088a858b604c3b4adffbcb5e51351e5ff713d99?t=de24c3ad6716333106f8ed8ca7c5d120

NOTE: We do keep our own backups of all data for the past 7 days (optional on Dedicated Servers and Self Managed VPS). For Personal, Business, Professional and Reseller plans, click here for our guide on restoring backups. For Managed VPS plans, call us on 1300 694 678 or submit a support ticket to https://billing.digitalpacific.com.au and we can do the restore for you.

How to back up your whole cPanel account
NOTE: On Personal, Business, Professional and Reseller account you won't be able to restore this backup yourself. Please submit a support request to https://billing.digitalpacific.com.au and we can restore this backup for you (charges may apply)

Step 1 - Click Back Up

1e3c6da4e61452a54e73b4e5cc679dc71efcb10f?t=e18e0b6139f4b43ca919f3cc91381c8f

Step 2 - Select Full Backup

19a7a0347c5312912928e2443e198b11c70cc634?t=01c43576a705586647debc0f3991316d


Step 3 - Select the Backup Destination (normally select Home Directory, or you can use separate FTP server if you have one)

e8d708983af9f3416f834ee60df85860abd60aa0?t=6c0158f885a0c00b2f4d567b573641da

Once the backup is complete, you can check the Home folder using the cPanel File Manager (click here for a guide) to download the file.

How to back up your emails

cPanel doesn't include a feature to backup or archive emails. You will need to do this through your email client, preferably on a computer rather than a Smartphone or Tablet. You can easily find guides by googling, for example, "Outlook 2016 email backup guide".

How to back up email filters and forwarders

Step 1 - Click Back Up

1e3c6da4e61452a54e73b4e5cc679dc71efcb10f?t=e18e0b6139f4b43ca919f3cc91381c8f

Step 2 - Select Email Forwarders & Filters

d1088abe33b87b3e00b06c0262fbc6cea11d622a?t=3ff1d6987032d57fb4599268a201f364

Step 3 - Click on the data you want to back up

e92019716db0fd55b9a5ce3b491de47648a3f0ad?t=3fc623d157ba5f6769f5e813284e0274

How to back up your website files

Step 1 - Click Back Up

1e3c6da4e61452a54e73b4e5cc679dc71efcb10f?t=e18e0b6139f4b43ca919f3cc91381c8f

Step 2 - Select Home Directory

7beb3bd89e7421083f4e67c7aa65bad8879c5ca0?t=f99ee24c31217bbfb89e59b4ee005581

Step 3 - Click Home Directory to begin the download

410725a15721734d1f0738be785b6ff767b305d0?t=0eb6e5d6efeddbaa41593592544f84bb

How to back up your database

Step 1 - Click Back Up

1e3c6da4e61452a54e73b4e5cc679dc71efcb10f?t=e18e0b6139f4b43ca919f3cc91381c8f

Step 2 - Select MySQL Databases

5a09b404807ab5db42724fa8885c6dd10686933c?t=8a17668b05aa13610fdf4f9ab0cf9b30

Step 3 - Click on the database you want to backup

546e880e71182e1f055b7b2425725c94dba64ce1?t=b9c34ce9b41c042c06677c91d9e2a2c9