How to Lock or Unlock a Domain
Registrar Lock will prevent any changes to the domain, including updating Nameservers. We would recommend having Registrar Lock enabled for all domains, and then disabling it temporarily whenever changes need to be made.
Step 1 - Log into your Client Area and click on Active Domains.
You can also click on Domains then My Domains on the left hand menu.
Step 2 - Click on the Options Icon for the appropriate domain then click Manage Domain.
Step 3 - Navigate to Registrar Lock on the right hand menu.
Step 4 - Click on the Registrar Lock Status option to toggle it. It is set to OFF in the image below:
After Registrar Lock has been turned ON, you should see this:
Step 5 - Perform a lookup on your domain using a tool like whois.com (or whois.auda.org.au for .au domains), and then check the Status field. If Registrar Lock is enabled, the domain should be in a 'clientTransferProhibited' or 'clientUpdateProhibited' status.
If you are not able to update the Registrar Lock, take note of the current domain status and match it against the WHOIS status codes table, then contact our support team for more information.