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Home > Support Centre > Web Hosting > How to Whitelist / Blacklist an email address in cPanel

How to Whitelist / Blacklist an email address in cPanel


Note: This guide uses SpamExperts, which is available for our Personal, Business, Premium and Reseller hosting accounts. If you have a VPS or Dedicated server with us, you will likely not have access to SpamExperts. However, a similar thing can be done by using Email Filter functionality in cPanel.

Whitelist an Email Account

Step 1 - Log into cPanel and click on Professional Spam Filter.

spamxpic01.png


Step 2 - Choose the domain or subdomain you want to access the spam settings for, then click Login.

spamxpic02.png



Step 3 - Within SpamExperts on the left hand menu, select Sender Whitelist under Incoming - Protection Settings.

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Step 4 - Click on Add Whitelist sender.

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Step 5 - Inside the popup click on (1) Apply to both.
(2) Enter in the email address you would like to Whitelist.
(3) Click Save.

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Once added you will see a confirmation message.

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Blacklist an Email Account

Step 1 - Log into cPanel and click on Professional Spam Filter.

spamxpic01.png


Step 2 - Choose the domain or subdomain you want to access the spam settings for, then click Login.

spamxpic02.png


Step 3 - Within SpamExperts on the left hand menu, select Sender Blacklist under Incoming - Protection Settings.

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Step 4 - Click on Add blacklist sender.

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Step 5 - Inside the popup click on (1) Apply to both.
(2) Enter in the email address you would like to Blacklist.
(3) Click Save.

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Once added you will see a confirmation message.

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