How to Manage and Edit DNS Records (A, CNAME, MX, TXT, etc records) with the cPanel Zone Editor
Note 1: DNS changes don't update instantly. As the changes need to be picked up by servers around the world that only check for updates occasionally, they can take anywhere from 5 minutes to 24 hours to update.
You can use a site like
dnschecker.org or
testlocal.ly to check when the record / website changes have become live.
Note 2: If you have been asked to add a record with
@ as the name, type in your full domain name (e.g.
yourdomain.com.au).
Note 3: When adding new records, check if there is a default record with the same name and record type. If so, delete or edit the default record to avoid conflicts.
How to Access the DNS Zone Editor
Step 1 - Log into cPanel and click on the Zone Editor tool.
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Step 2 - From this Zone Editor, click on Manage for the domain in question.
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How to Delete a DNS Record
Step 1 - From the Zone Editor, Click Delete next to the record in question.
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Step 2 - Select Continue on the pop-up box.
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How to Add an A Record
Step 1 - From the Zone Editor, click on the dropdown list next to + Add Record. Next, click Add A Record.
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Step 2 - Enter in the zone name (domain) and the record (IP address), then select Save Record.
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How to Add a CNAME Record
Step 1 - From the Zone Editor, click on the dropdown list next to + Add Record. Next, click Add CNAME Record.
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Step 2 - Enter in the Zone name and the Record (fully qualified domain name), then select Add Record.
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How to Add a MX Record
Step 1 - From the Zone Editor, filter for MX so only the MX records are listed to prevent any conflicts.
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Step 2 - If you see any old MX records, delete (or edit) them before adding the new records to prevent any conflicts.
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Step 3 - Click on the dropdown list next to + Add Record. Next, click on Add MX Record.
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Step 4 - Enter the Zone Name (If you were given "@", use your domain name), Priority, and the Record and click Add Record.
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Click on the cPanel logo in the top left of the screen.
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Now click on the Email Routing icon.
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Step 5 - (1) select your domain (2) select Remote Mail Exchanger (3) Click on Change.
Note: If you are changing the MX records to use this cPanel account for your mail, you would instead change the email routing to Local.
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How to Add a TXT record
Note: If you have to add an SPF, DKIM or DMARC record, you can alternatively follow this guide.
Step 1 - From the Zone Editor, click Add Record then select Add TXT Record.
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Step 2 - Add the Zone Name and the Record in, then click Add Record.
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How to Add a SRV Record
Step 1 - From the Zone Editor, click Add Record then select Add SRV Record.
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Step 2 - Enter in the Zone name and the Record (IP address), then select Add Record.
Note: If you're asked to add a protocol, you have to combine it with the Name (sometimes called service). In the below picture, _tls is the protocol and it's being added to _sip.yourdomain.net.au.
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