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How to reset an email password


Note: You can also check/confirm your email password by going to your Webmail page (If your domain is "yourdomain.net.au" you would go to "yourdomain.net.au/webmail" or "webmail.yourdomain.net.au"). If you can log in, it means the password is correct.

Step 1 - Log into cPanel and click on the Email Accounts icon.

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Step 2 - Click on Manage next to the email account in question.

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Step 3 - Enter in a new, strong password, then scroll down to the bottom of the page and select Update Email Settings.

Note: Selecting 'Generate' will create a random strong password.

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Step 4 - After changing an email password you will need to update the password on any devices that have the email set up. Click here for our guides on how to do that. If your device continues to log in with the wrong password, you may find that your IP address is automatically blocked on our server firewall. You can follow this guide to resolve an IP block.

How to Change an Email Account Password in cPanel Pre v78
Step 1 - Log into cPanel and click on the Email Accounts icon.

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Step 2 - Click on (1) Password and Authentication for the account whose password you want to change, (2 & 3) enter in a new password and then (4) click on Change Password.
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How to Change an Email Password through Webmail
Please note that these steps require you to already know your email password.

Step 1 - Go to your Webmail login page and enter your email and password. If your domain is "yourdomain.net.au" you would go to "yourdomain.net.au/webmail" or "webmail.yourdomain.net.au". You can find more information here.

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Step 2 - Click on Change Password.

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Step 3 - Type in your new password in both fields, then click the Save button. Your password will need a strength greater than 50 to be accepted. Using upper case letters, numbers, symbols and having a longer password length will all increase the strength. The Password Generator button on this page will generate a random password, which you can use if you would like.

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Step 4 - After changing an email password you will need to update the password on any devices that have the email set up. If your device continues to log in with the wrong password, you may find that your IP address is automatically blocked on our server firewall. You can follow this guide to resolve an IP block.


For more tutorials on accessing emails and setting up email clients, view our Email Setup Guides.


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