24 hr Support
Call 1300 694 678
Search
Cart
Visit Support Centre
Visit Support Centre
Other Contact Details
Billing Enquiries
Technical Support
Careers
Contact Us
Local Phone Numbers
Sydney
(02) 8823 1020
Adelaide
(08) 8470 9150
Brisbane
(07) 3905 9340
Melbourne
(03) 8513 7980
Geelong
(03) 8513 7980
Perth
(08) 6381 8900
Hobart
(03) 6240 1960
Darwin
(08) 8914 8920
Canberra
(02) 6109 9060
Other Contact Details
Sales & Assistance
Billing Enquiries
Contact Us
Search
Call Us
View your cart
24 hr Support
Call 1300 694 678
Cart

Your Support Centre

Home
Getting Started
Billing
Domain Management
Web Hosting
Dedicated Servers
VPS Hosting
Reseller / Affiliates

Your Support Centre

Please select:

Home > Support Centre > Spam Experts - Adjust Filter Settings

How to adjust Spam Filter Settings in cPanel


For our Shared and Reseller hosting we include the SpamExperts mail filter. For other hosting, you can follow the instructions for Spam Assassin.

SpamExperts

Step 1 - Log into cPanel and click on Professional Spam Filter.

spamxpic01.png


Step 2 - Choose the domain or subdomain you want to access the spam settings for and click Login:

spamxpic02.png


Step 3 - Click on the Filter settings icon.

4f88a569ccc1ed35525349732711dc7c166e2cc4?t=5fda2a5d24fc2e1eb23754581583c4e5


An explanation of the available settings is below:

731310771b88c04d4ff373453230697e8a4dc565?t=e717486b7700860dfb7efc186a4b79b4



Quarantine enabled - This option will enable or disable the quarantine system. If you disable the quarantine system, emails detected as spam will not be kept in the quarantine system but will be delivered to your email server. This only affects "Possible Spam" and does not disable the entire spam filter.

Quarantine threshold - This option adjusts the minimum score that a message must receive in order to be classified as spam. The score ranges from 0.0 (certainly not spam) to 1.0 (certainly spam). The default threshold is 0.5.

Beneficial to train threshold: - This option adjusts the score that a message must receive in order to be classified as unsure, which will flag the email but still allow it to pass through the filter. The score ranges from 0.0 (certainly not spam) to 1.0 (certainly spam).

Sender checks - Choose whether or not to check SPF / DKIM / DMARC records when checking for spam (click here for an explanation on what DKIM / SPF / DMARC do).

Skip maximum line length check - This option will enable or disable the Maximum line length check. There are strict regulations on allowed line length in emails, which are automatically enforced by the email software. Some applications or badly developed scripts do not adhere to the official specifications thereby exceeding the maximum allowed line-length. We recommend to leave this unticked.

Beneficial to train notation - This option allows you to insert text within the Subject of all emails marked as Unsure. You could then create a rule in your email application to search for the provided text for incoming emails and move them to a specific folder for review.

Quarantine response - This options allows you to choose whether SpamExperts will tell the sending server whether the message was Accepted or Rejected when it is quarantined.


Click on the Save button to save the changes you made.

840fe1949847ddfcb9cb18005beec1aa9770c3be?t=d72239c0cd7389ecf4d410fd33e8d404

Spam Assassin

Step 1 - Log into cPanel and click on Spam Filters.

81be33ddf5aca596bc4b35b3a5bdcf7442ba507a?t=f192622491db29c3b54abb80e8a40f5e


Step 2 - Ensure the 'Process New Emails and Mark them as Spam' option is enabled, then select the 'Spam Threshold Score'.

1c6b4af9a2dcdaba858e1e04ca3cc9095400c4b3?t=f608501b0e1668df9a9be69f751f8a0f

Step 3 - Adjust the Threshold as necessary. This option adjusts the minimum score that a message must receive in order to be classified as spam. The score ranges from 0 (certainly not spam) to 10 (certainly spam). The default threshold is 5. You can also modify the Auto-Delete Threshold in the same way.

df0c9eca6bc446e14c4644f1516908a4d285a207?t=6bda2756f4efe0327a9f941fbbd4d12c


For more tutorials on accessing emails and setting up email clients, view our Email Setup Guides.

Did you find this article useful?  

Related Articles