Dedicated Server - RapidRestore Backup Restore Guide
How to Access your Rapidrestore Backups
You should have an email with your R1soft Server (the URL is similar tohttps://rapidrestore18.auserver.com.au). If you don't have these logins, you can request them by submitting a support ticket through https://billing.digitalpacific.com.au.
Step 1 - Log in to Rapidrestore.
Step 2 - Click on Recovery Points
Step 3 - Click on the gear icon for the recovery point you want to restore
Step 4 - Click either Browse to access the website files or Browse Database to access Databases
How to Restore Files
Before you start, we highly recommend using the cPanel File Manager tool to delete the public_html folder and create a new, empty public_html folder. This will ensure that the backup is restored cleanly. Click here for a guide on accessing the cPanel File Manager. Once you're in, just find and delete the folder titled public_html to something like public_html.old-currentdate
Once that's done, create a new public_html folder. This will make the restored files go into a clean folder.
(1)Click on +Folder > (2)type public_html > (3)leave the second field blank > (4)click Create New Folder
Step 1 - Access the Browse section of the backup you want to restore from
Step 2 - Double click on the Home folder
Then, select the folder of the cPanel account you want to restore
Step 4 - Check the box next to the folder you wish to restore. Normally this will be the public_html folder however addon domains and sub domains will have their own folder
Then click Restore Selected
Leave all options as their defaults and click Restore
Step 5 - Once the restore is finished you can close the window
NOTE: You may get some errors under "Files Failed". It's often OK to get a few of these as they're just cache files which aren't needed when restoring website data
How to Restore Database Data
Step 1 - Access the Browse Databases section of the backup you want to restore from
Step 2 - (1) Select the database you want to restore then (2) click Restore Selected
Now, click Restore to begin
Step 3 - The database will now begin restoring. Close the window once restore is complete
How to Restore Emails
Note 1: This procedure restores all emails that were on the server for that email account at the specific time of the backup point's date. This won't affect or delete any other emails currently on the account.
Note 2 : If you had set up your email account on a device as POP, the emails may have been downloaded onto your device and deleted from the server (as that's how POP normally works) in the time between 2 download points, meaning the emails may not have been backed up.
Note 3: If the email account was deleted from cPanel, you'll first have to create it again from the Email Accounts tool in cPanel
Step 1 - Access the Browse section of the backup you want to restore from
Step 2 - Double click on the Home folder
Then, select the folder of the cPanel account you want to restore
And Double click on mail folder
Step 5 - Double click on the domain name listed (should only show your primary domain)
Then, - Double click on the domain name for the email account that you want to be restored
Step 6 - Tick the box for the user/email account you want to be restored and hit Restore Selected
Step 7 - Click Restore to confirm you want the restore to begin
Step 8 - Once the restore is complete, you'll see a screen that looks like this
If your email account is set up on an email program like your phone or Outlook, either hit the Send/Receive all emails menu (most email clients should have a similar option) or wait a few minutes as some email clients are on a 15min timer where they check for new emails automatically.
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