How to upgrade/downgrade your Office 365 hosting

Our Office 365 product provides you with a certain number of licences for Office 365 Standard and Premium. You can apply these licenses as needed to different email accounts. You can follow this guide in order to change the number of seats available to you, or purchase a different number of Premium/Standard licenses.


Step 1 - Log into your Client Area and select Active Services.




Step 2 - Select the Options icon then View Details next to your Office 365 product.




Step 3 - Select Upgrade/Downgrade Options on the right hand side of the summary page.




Step 4 - Enter in your desired configuration, then continue to checkout.

- If you have one Essentials License and you want to get 3 new email accounts, you would enter '4' in the Business Essentials configuration box.
- If you have one Essentials License and you want to upgrade it to Premium, you would enter '0' in the Business Essentials configuration box and '1' in the Premium box.
- If you want a mix of Essentials and Premium licenses (even across multiple domains), enter the total amount of Business and Premium licenses here.

Office 365 works using licenses - You can create email accounts for free, but can't use them at first. To use them, you have to assign a license to each one. You don't upgrade an existing product, you just purchase a different license then apply the new license to the email account.




Step 5 - Continue through to the checkout and the new licenses will be applied to your account.
Note: Due to a limitation with the way O365 interacts with our billing system, the summary page sometimes displays payment summaries incorrectly. The actual invoices are raised correctly, and we expect this to be resolved in the future. If you are unsure please feel free to reach out to our billing team.



Step 6 - After payment has been made, you will see the change in licenses on the bottom of your Office 365 Product Summary page.




Step 7 - Now that the new licenses have been added to your account, you will need to apply the new licenses to the Office 365 email accounts in question. Log into your Office 365 Management Area.
If you're creating new email accounts, you can follow this guide to add a new user. Otherwise, read on.



Step 8 - Click on Users, then Active Users.




Step 9 - Select the user you'd like to update the license for, then select Manage Product Licenses.




Step 10 - Select the new license and click Save Changes to apply it.



Once this is done, the changes in resources and permissions usually take effect immediately. Sometimes it is necessary to log out of your Microsoft account on your devices and then back in to apply the changes properly, due to caching.



For more information and tutorials on Office 365, see our Getting Started guide.