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How to stop being repeatedly blocked on the Server Firewall


Generally, to unblock yourself you can follow this guide. On a VPS or Dedicated server, you can exercise more control over your firewall as seen here.

Some blocks are caused by failed cPanel, FTP, or Wordpress logins. If this is the case, you'll need to make sure you're entering the correct password.
Find and change your cPanel password
Reset your Wordpress password

If your IP is being constantly blocked without any action from you, it's likely due to failed email logins - where an email client like Outlook saves an incorrect or outdated password for your email account, and repeatedly tries to connect using this password. Email clients like MacMail sometimes auto-manage email settings and set ports to the wrong values when the program updates.


Find out which email address is causing the block, and on which device.

Step 1 (Optional) -
Determine the exact cause of the block. You can speak to our support team to do so. If you have a VPS or Dedicated server, you can check the server logs to find more information.

Step 2 - Send an email to your email account. The email can be from a personal email, or an external email. If you're not sure which email account is causing the blocks, you will need to do this for every email account you have set up.


Step 3 - Log into Webmail and confirm you received the email. So long as the email is delivered to the server and shows up in Webmail, any email delivery issues are due to misconfigurations on email clients.


Step 4 - Ensure your IP is unblocked, then send/receive on all devices and note which devices correctly download the email you sent. This will confirm which incoming email clients are set up correctly, and which are not.

As an example, say you have the email account 'info@yourdomain.net.au' set up on your phone and computer. If you send an email to 'info@yourdomain.net.au' but only your computer receives the email, then your phone is not correctly accessing the server and is likely using the wrong IMAP/POP connection settings.


Step 5 - Try to send a test email from each device to a particular email account, and note down which emails are received. Make sure your IP is unblocked when sending the emails.

As an example, if you have the email account 'info@yourdomain.net.au' set up on your phone and computer, you might send a test email to 'admin@yourdomain.net.au' from each device, titled 'Test from Phone' and 'Test from Computer' respectively. If you only received an email titled 'Test from Phone', then the computer is not sending the email correctly and there may be issues with the saved SMTP Server settings.

Note: If all your email accounts work while the IP is unblocked, there must be another device on your network that's logging in with the incorrect details. We'd recommend checking old unused laptops or phones to see if the email account is set up there.



Ensure the Email Client is using the correct details or remove the account from the device.

Step 6 - Confirm that you know the email account's password. The easiest way to do this is to log into Webmail.
Note: If you don't know your email password, you can reset it. You will then need to re-enter your password on all your devices, including any devices that were previously working (As they'll no longer have the correct password stored).


Step 7 - Turn off all devices that log in with the email account in question, then turn on one at a time to limit the amount of logins to the server. Use our Email Setup Guides to fix the email settings on each device, unblocking your IP where necessary.

You may need to restart the email client for the new settings to be applied. Additionally, some older email clients may not accept the correct details and will keep logging in with the incorrect details. In these cases you may need to contact Microsoft or Apple support, or remove and re-add the mail account if you are using IMAP.
Before you remove and re-add the account, please be aware that any offline folders or emails downloaded using POP will not be saved on the server, so you won't be able to redownload them once deleted.


Step 8 -
Repeat Step 7 for all devices that were not able to send/receive emails.


Step 9 - If you can now send and receive emails from all devices, you have completed this guide successfully. If you require further assistance, please feel free to reach out to our support team.


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